Terms Of Service

Welcome to Hazel Hampers. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. General

• This website is owned and operated by Hazel Hampers.
• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of the website means you accept the updated terms.

2. Products & Orders

• All hampers, goodies, and chocolates displayed on the website are subject to availability.
• Product images are for representation purposes only. Actual packaging, hamper contents, or appearance may vary slightly.
• Personalized items (custom cards, images, or text) are created based on the information submitted by the customer at checkout; please review your details carefully before placing an order.
• We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspicious transactions.

3. Pricing & Payments

• All prices are listed in INR and inclusive/exclusive of taxes as applicable.
• Payments are processed securely through trusted payment gateways.
• We do not store card or payment information on our servers.

4. Shipping & Delivery

• Orders are usually processed within 1–3 business days.
• Delivery timelines may vary depending on location and courier services.
• Hazel Hampers is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
• Chocolates and perishable items are packed with care, but Hazel Hampers is not liable for melting or quality changes caused by transit delays outside our control.

5. Cancellation

• Orders can only be cancelled before dispatch.
• Once shipped, orders cannot be cancelled.

6. Intellectual Property

• All website content including logos, images, product descriptions, and designs are the property of Hazel Hampers and may not be copied or reused without permission.

7. Limitation of Liability

• Hazel Hampers shall not be liable for any indirect or consequential damages arising from the use of the website or products.

8. Governing Law

• These terms shall be governed under the laws of India.