Return & Refund Policy

At Hazel Hampers, we take great care in packing and delivering every hamper, goodie, and chocolate box. Due to the customized and perishable nature of many of our products, our return and refund policy is outlined below.

Returns Not Accepted

As most of our hampers include perishable food items (including chocolates) and personalized elements (custom cards, engraved goodies, etc.), we do not accept returns once an order has been delivered.

Eligible Refund Cases

Refunds or replacements are only applicable if:

• The wrong hamper, goodie, or chocolate box is delivered
• The product (hamper packaging, box, or chocolates) is damaged during transit
• An item, goody, or chocolate listed in your order is missing from the hamper
• The personalized card (image, title, or content) does not match what was submitted at checkout

Claim Process

• Customers must contact us within 24 hours of delivery.
• An unboxing video and clear product images are mandatory for claim verification — this includes the hamper box, chocolates, and any goodies included.
• Claims without unboxing video proof cannot be processed, especially for chocolate items due to their perishable nature.

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method.

Non-Refundable Cases

We do not provide refunds for:

• Taste preferences of chocolates or food items included in hampers
• Melting or texture changes in chocolates due to weather conditions during transit
• Minor packaging damage that does not affect the hamper, goodies, or chocolates inside
• Delays caused by courier services
• Incorrect address provided by the customer
• Personalization errors (spelling, image choice, etc.) submitted incorrectly by the customer at checkout

Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once a hamper has been packed, personalized, or shipped, cancellation requests will not be accepted.
• Refunds for prepaid cancelled orders will be processed within 5–7 business days.