Can I personalize my hamper with a custom card?
Yes! At checkout, you can choose between a free common thank-you card or a personalized card (available in big or small sizes), where you can add your own image, title, and message for an additional cost.
What's the difference between Basic, Mid, and Premium hampers?
Each tier offers a different level of contents and packaging. Basic hampers include essential items, Mid hampers offer a fuller selection, and Premium hampers come with our best packaging (including jute box or school bag options) and the most generous selection of goodies and chocolates.
Can I add extra goodies to my hamper?
Yes, while customizing your hamper, you can browse and add any goodies from our collection — including character-based items like keychains, pens, and bags — with the additional cost shown before checkout.
Will my chocolates melt during shipping?
We pack all chocolate items in moisture-resistant, insulated packaging to minimize the risk of damage during transit. However, delivery in extreme heat may still affect texture slightly. We recommend refrigerating chocolates upon arrival if you're in a warmer region.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified only before they are dispatched. Once your hamper has been packed, personalized, or shipped, we're unable to accept cancellation or change requests.
What should I do if my order arrives damaged or incomplete?
Please contact us within 24 hours of delivery with an unboxing video and clear photos of the issue. This is mandatory for us to verify and process any refund or replacement claim.
Do you offer corporate or bulk gifting options?
Yes, we offer curated Corporate Hampers perfect for client gifting, employee appreciation, and business events. For bulk orders or custom corporate requirements, please reach out to us directly through our Corporate & Bulk Gifting Enquiry page.