Shipping Policy

Introduction

This Shipping Policy outlines how hazelhampers.com processes, dispatches, and delivers customer orders. Our goal is to ensure fast, safe, and reliable shipping across all supported regions. The following sections explain estimated shipping times, charges, packaging methods, courier handling, exceptions, and customer responsibilities.

Order Processing Timeline

Orders placed on hazelhampers.com are processed within 24–48 working hours. Processing involves inventory checks, payment verification, packaging, and coordination with courier partners. Orders placed during weekends or public holidays may take additional time.

Delivery Timeframes

Delivery times vary depending on the customer's location, courier service availability, and product type. Typically, deliveries occur within 2–7 business days. Rural or remote locations may require additional transit time.

Shipping Charges

Shipping charges are calculated based on product weight, packaging dimensions, delivery distance, and shipping mode. Some orders may qualify for free shipping during promotional offers or cart value thresholds. All applicable shipping fees will be displayed at checkout.

Order Tracking

Once shipped, customers will receive an SMS or email containing a tracking number and courier details, allowing real-time tracking of the shipment status. hazelhampers.com is not responsible for delays caused by inaccurate customer information.

Packaging Standards

We take extensive measures to ensure hampers, goodies, and chocolates are packed securely to avoid damage during transit. Chocolate items are sealed in moisture-resistant packaging, and hampers are packed in sturdy boxes to protect all included items.

Address Accuracy

Customers must provide accurate and complete address details, including landmarks and active contact numbers. Incorrect information may lead to delivery failures, delays, or additional redelivery charges.

Failed Delivery Attempts

If the courier attempts delivery and the customer is unavailable, additional attempts may be made. If all attempts fail, the product may be returned to the warehouse, and reshipping charges may apply.

International Shipping

Currently, hazelhampers.com supports shipping only within India. International shipping may be introduced in the future with updated terms.

Logistics Partner Responsibilities

Hazel Hampers works with reputable courier partners who follow industry standards for safety, tracking, and handling. However, delivery timelines are subject to courier policies, weather, strikes, and other factors beyond our control.

Damage During Transit

If a product arrives damaged, customers must report it within 24 hours. An unboxing video and photographic proof of the damaged package or item may be required for investigation.

Undeliverable Locations

Some locations may not be serviceable due to courier limitations. Customers will be informed if their pincode is not deliverable at checkout.

Delays Due to External Factors

Deliveries may be delayed due to natural disasters, political unrest, public holidays, heavy rainfall, or pandemics. Hazel Hampers will make reasonable efforts to minimize disruptions.

Order Splitting

For large orders or multi-category purchases (hampers, goodies, and chocolates), items may be shipped in separate packages based on warehouse availability.

Policy Changes

hazelhampers.com reserves the right to modify this Shipping Policy as needed. Updated versions will be posted on the website.